Return & Refund Policy
At Marque Sole, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help with a smooth return and refund process.
🛍️ Return Policy
You may return your order under the following conditions:
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Return Window: Returns must be initiated within 7 days of delivery.
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Product Condition: Items must be unworn, unused, and in original packaging with tags attached.
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Eligible Items: Only regular-priced items are eligible for return. Sale or discounted items are non-refundable unless defective.
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Footwear Try-On: We encourage trying on shoes on a clean surface to avoid any marks or damage.
🔁 Exchange Policy
Need a different size or style? We offer free exchanges for eligible items.
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Exchange Window: Initiate the exchange within 7 days of receiving your order.
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How to Request: Contact our support team with your order number and details of the item you’d like to exchange.
💸 Refund Policy
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Once we receive and inspect your return, you’ll be notified via email.
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Approved returns will be refunded within 5–7 business days to the original payment method.
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Shipping fees (if applicable) are non-refundable.
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If the returned product does not meet the above conditions, a partial refund or rejection may occur.
🚚 How to Return
To initiate a return or exchange, please follow these steps:
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Email us at marquesole@gmail.com with your order number and reason for return.
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We’ll share the return shipping details and instructions.
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Pack the item securely and ship it to the address provided.
Note: Customers are responsible for return shipping unless the product was incorrect or damaged.
📞 Contact Us
If you have any questions about our return and refund policy, feel free to contact us:
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Email: marquesole@gmail.com
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Phone: +91 98765 43210
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Business Hours: Monday to Saturday, 10 AM – 6 PM
Thank you for shopping with Marque Sole — we appreciate your trust and are here to ensure your experience is hassle-free.